Warranty and Return Policy
Our company is not responsible if the package is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country's custom policies before placing an order.
Our company is not responsible if the customer ordered wrong items by mistake either. In this case customer is eligible to receive a refund excluding shipment cost.
Our company is not responsible for damaged packages or those shipped back to us for the reason the designated courier service fail to deliver the package to the given destination address (after several attempts to deliver your package due to your absence).
If the customer receives damaged parcel, there are some requests that should be done by the recipient:
Our warranty does not cover risks of product's damage or loss within the responsibility of delivery company. For this reason, please check the parcel right on receipt and compare the content with the packing list in the presence of the courier. Our company is not responsible for any faults discovered after you confirmed the receipt. If your package is lost by the delivery company, you should claim them directly. However, take into consideration that they will compensate the lost products only within the amount at risk indicated in the invoice according to your request. Expenses for shipping of the defected equipment both ways to and from the customer's site are not covered by the warranty, except for the situations, when the customer receives dead on arrival product with "Tested" sticker.
Warranty for Cell Phone Parts
We offer a 1 month warranty for cell phone parts. Warranty period starts at the moment the item is shipped to the customer. Some types of phone spare parts are not covered by the warranty. Please check the information with our manager before you place the order. We can refuse to provide warranty service if:
Warranty for Repair Equipment
Warranty for repair equipment covers 6 months from the moment of shipping the item to the client. Some items may have the longer warranty period. You can get all the details about it from our sales managers.
Warranty only covers hardware items.
What should I do if my item stopped working?
Please make sure that:
If we have the analogous item in stock, we will provide you with the replacement within 14 working days. Otherwise the reclamation will be forwarded to the manufacturer and the replacement term might delay. We can refund you with the reclamation cost if preferable.
The company does not hold any responsibility for any damages caused after the warranty period, but will gladly provide its customers with any technical consulting.
Damaged Packages Return Policy
Our company is not responsible or liable if the package is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country's custom policies before placing an order.
Our company is not responsible or liable for damaged packages or those shipped back to us in the event that the designated courier service failed to deliver your package(s) to the given destination address after several attempts (due to your absence).
If the customer receives parcel with damaged items, s/he shall do the following:
Please, take into consideration that seller's responsibility ceases when the product has been shipped off to the address specified by the customer.
Our warranty does not cover risks of product(s) damage or loss within the responsibility of delivery company. Therefore, please check the parcel right upon receipt and compare the content with the packing list in the presence of the courier. Our company is not responsible or liable for any faults discovered after you have accepted the parcel. If your package is lost by the delivery company, you should claim against them directly. However, take into consideration that they will compensate for the lost products only within the amount at risk indicated in the invoice according to your request.
The shipping expenses for damaged equipment delivery both ways to and from the customer's site are not covered by the warranty, except for the situations, when the customer receives dead on arrival product with "Tested" sticker.
Please be aware that compensation for lost or damaged by the delivery company packages will be issued within the declared value. This applies to insured parcels only.
Damaged Packages Return Policy
Our company is not responsible or liable if the package is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country's custom policies before placing an order.
Our company is not responsible or liable for damaged packages or those shipped back to us in the event that the designated courier service failed to deliver your package(s) to the given destination address after several attempts (due to your absence).
If the customer receives parcel with damaged items, s/he shall do the following:
Please, take into consideration that seller's responsibility ceases when the product has been shipped off to the address specified by the customer.
Our warranty does not cover risks of product(s) damage or loss within the responsibility of delivery company. Therefore, please check the parcel right upon receipt and compare the content with the packing list in the presence of the courier. Our company is not responsible or liable for any faults discovered after you have accepted the parcel. If your package is lost by the delivery company, you should claim against them directly. However, take into consideration that they will compensate for the lost products only within the amount at risk indicated in the invoice according to your request.
The shipping expenses for damaged equipment delivery both ways to and from the customer's site are not covered by the warranty, except for the situations, when the customer receives dead on arrival product with "Tested" sticker.
Please be aware that compensation for lost or damaged by the delivery company packages will be issued within the declared value. This applies to insured parcels only.